Egypt

The Consumer Protection Agency receives 11756 complaints from citizens within 15 days

Ibrahim Al -Sajini & quot; Head of the Consumer Protection Agency & quot; A report on his efforts to control the agency in controlling markets and commodity prices, receiving consumers complaints in various sectors and dealing with them during the second half of last January, from January 15-31.

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> The reception and examination center of communications and complaints of the device had received a number of (11756) complaints and communication from citizens during the second half of last January, through various roads of flowers, and after completing the review and initial examination of complaints and requests, they were transferred to the departments concerned with the device for investigation, and was removed The reasons for the largest share of complaints according to the nature of each complaint, as well as (52) communications and complaints about the manipulation of prices and sale at more than the price announced in several different regions, and immediately these complaints were referred to the relevant departments, which in turn immediately directed campaigns Control over the areas contained in the communications, taking legal measures regarding violators, removing the reasons for the communications received and informing the complainants of the procedures.

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& nbsp; for all departments and branches that the field follow -up of the directives of His Excellency the Prime Minister regarding market control and commodity prices, as well as controlling any negative practices that are not disciplined that will harm consumer rights.

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The supervisory efforts resulted in the second half of last January, the implementation of 400 supervisory campaigns, the passage of 5139 commercial establishments, the editing of 1341 minutes, and the violations that were seized between, the non -announcement of prices, the sale at more than the announced price varied , Trading unknown goods, trading food commodities under the names of trademarks in violation of the truth, and various other violations.

& nbsp; And following up the decisions of & nbsp;

& nbsp; Minister of Supply and Internal Trade issued in this regard, and following up the impact of the efforts made by the state on controlling markets and commodity prices, especially following up the availability of basic commodities that interest citizens, control markets, and ensure price stability In order to meet the needs of citizens, especially with the coming of the holy month of Ramadan, in addition to preventing the seizure of unknown goods harmful to the health and safety of citizens, the Consumer Protection Authority can seize 15 tons of unknown food oil in several stores in Sharkia Governorate, violating health and safety requirements, using names The famous brands circulated in the markets were seized, the seizures were seized, and the incident was referred to the Public Prosecution.

& nbsp; The device was keen to continue and tighten qualitative control strikes in the various governorates of the Republic to achieve discipline in the markets and control any non -disciplined negative practices, and to address all manifestations of commercial fraud and prevent the circulation of unknown goods for markets.

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& nbsp; Inside the country, which contributes greatly to development in the Egyptian economy.

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& nbsp; The consumer, that there is a periodic and continuous follow -up of the decisions issued by the Prime Minister and the directives of the Minister of Supply and Internal Trade, regarding the control of markets and commodity prices, and the constant confirmation of the Prime Minister of the need to continue to work to provide sufficient stocks of various types of basic commodities, as well as the need to carry out follow -up Continuous markets and price control, while tightening oversight through coordination between the authorities and the agencies of the state concerned; To achieve discipline in the markets and prevent any monopoly practice of any commodity, especially with regard to the seven strategic goods, which are (mixture oil & ndash; beans & ndash; rice & ndash; milk & ndash; sugar & ndash; pasta & ndash; white cheese).

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  • Source of information and images “rosaelyoussef”

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