Dr. Tariq Al-Rifai, Director of the Government Complaints System, confirmed in his report presented to Dr. Mostafa Madbouly, Prime Minister, that as part of the complaints system’s efforts last September, the Ministry of Transport received and dealt with 813 complaints, requests, and reports from citizens benefiting from the Ministry’s services, and The Ministry is studying, responding to, and removing the causes of 502 complaints and reports from them, and the remaining complaints are being resolved and addressed according to the nature of each of them.
Within the framework of preserving water resources and managing various water allocations for agricultural and other uses, The Ministry of Water Resources and Irrigation dealt with 1,382 complaints, reports and requests. 355 complaints were responded to regarding a request to clear the main waterways that serve thousands of agricultural acres, while the reasons for 288 complaints and requests were resolved and removed, most of which related to the lack of water or the delay in its arrival to crops. Within the framework of enforcing the law, protecting public and private property, and removing encroachments and violations, the relevant Ministry agencies, in coordination with the security authorities, were able to respond to all actions regarding which complaints and calls for help were received, and to take legal measures against 112 violations resulting from encroachment on waterways in various forms.
The Ministry of Finance was keen to improve the efficiency of performance in dealing with the complaints it received through the system. In this regard, the Ministry of Finance received and dealt with 592 complaints and requests during September, and the Ministry and its affiliated departments dealt with these complaints by studying, examining, removing the causes of the complaint, and communicating with those submitting them to ensure the accuracy of the complaint.
The Central Bank of Egypt also studied, examined, and addressed 3,210 complaints and requests registered on the system, related to citizens’ banking transactions and some financial transfers. The Central Bank directed banks to study and examine complaints, and the reasons for 902 complaints, requests, and reports were resolved and removed. In addition to 1,387 complaints and reports about previous periods, by taking appropriate measures.
In the context of dealing with citizen complaints regarding the employment conditions of some employees in the administrative apparatus, the system received and dealt with 12.8 thousand complaints and requests, and those complaints were directed to And requests to the Central Organization for Organization and Administration, ministries, governorates and relevant bodies, to quickly examine them and take the necessary measures to address their causes and provide the best responses.
Finally, during the month of September, the system dealt with citizens’ reports and complaints in the field of the environment, as it received and monitored 5,191 Complaints and relief, including 3,086 complaints and reports in various governorates regarding accumulations of garbage and waste. The relevant ministries and governorates responded and eliminated the causes of 2,508 complaints, with a completion rate of 82%, and the necessary measures are being taken to address the causes of the remaining complaints and reports.
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